Use case
Customer success on WhatsApp.
Your customers already use WhatsApp. Meet them there — and make sure every interaction is tracked, ticketed, and actioned from within HubSpot.
Get startedCS workflows that work.
Onboarding
Onboarding over WhatsApp
Send onboarding steps via WhatsApp workflow. Customers read them — reply rate is 3x higher than email. Log progress back to HubSpot automatically.
Support
Ticket notifications that get seen
A high-priority ticket is created. The CSM gets a WhatsApp with the ticket link. Not an email they'll read tomorrow.
Retention
Proactive churn signals
A customer's usage drops. A workflow sends a WhatsApp check-in. The response rate on a WhatsApp is 10x what you'd get from a re-engagement email.
Renewal
Renewal reminders they act on
Send renewal reminders via WhatsApp 30, 14, and 7 days before expiry. Track opens and replies in HubSpot.
MomentumChat
Get WhatsApp inside HubSpot today.
Takes 30 seconds to connect. No credit card to start.